TypeTags — product communication and engagement

Share relevant product updates and learn from every response.

Let customers follow the product areas relevant to them. Collect private feedback in context and turn communication engagement into guided insight.

Relevant product communication. Private customer feedback. Guided insight.

Create topics around product areas such as API, Billing, Reporting, Integrations, or Security. Customers subscribe with an email address, without creating or remembering another password, and receive updates for the topics they chose.

Product communication beyond release notes

Share releases, technical changes, use cases, product tips, webinars, beta programmes, and other relevant information. TypeTags works alongside your CRM, support system, marketing platform, and existing changelog.

Private customer feedback in context

Customers can react, ask a question, or leave private feedback from the hosted update page. Your team can reply while keeping the customer, product topic, update, and conversation connected.

Guided key-account communication reviews

The optional Customer Insight Pilot can manually review topic interest, matched updates, tracked views, reactions, and private feedback for selected customer contacts.

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Other workflows: Topic-based communication for organisations  ·  TypeTags for recruitment